Privacy statement
Your privacy is important to us
This policy reflects our processes and philosophy of our business. As a business like you, we are bound by the Federal Privacy Act and the National Privacy Principles. We are committed to protecting your privacy, whether or not you are a client of our business.
Information collected
You will know what information we collect and you have tell us your preference of how we communicate with you. Our Business and associated partners will only use personal or business information you have supplied so we can fulfil our regulatory obligations, keep you information on relevant products and services, maintain our business processes as it relates to you, perform financial transactions and provide better customer service. We use this information in ways that it is necessary for us to conduct business with you and includes website maintenance, customer support, product management and promotion.
Website maintenance
We will continue to develop meaningful services for you via our website. We may have links to other sites which are beyond our control. We cannot vouch for the privacy policy and practice of these external sites.
Customer support
Your product registration is linked to your contact details. This enables the Customer Service team to provide you with quality customer support.
Product management
The ordering process consists of us obtaining your contact information including name and address, business ABN, financial information such as payment method so that we can provide registration details and invoice procedures. As part of this process and ongoing support, we may contact you using your details so we can resolve issues and provide service in a proactive manner.
Promotion
As we develop new and improved business solutions, we will notify you of these services and any offer. You can contact us if you do not wish to receive this information.
Protecting your information
We understand the importance of your privacy and confidentiality. We have policies, procedures and training to reinforce this as a business priority. If you are provided with a password or registration code, it will be your responsibility to keep your username and password secret so that they cannot be used by anyone else.
Contacting us
Please contact us if you require to change or correct information or if you have any questions or complaints concerning this privacy policy or our information collection practices.